Terms of Delivery






Cat's Joy Ltd, registration number: FI2842678-3, address: Majatalonkatu 3, 20780 Kaarina, FINLAND; sells products to companies and individuals of legal age to countries of the European Union, Norway and North America. These terms of delivery are applied to your ordering from our web store Kissapuu.com and to the deliveries as well.

These terms of delivery are valid as from 14.08.2017. We have the right to change these terms of delivery unilaterally from time to time so please go them through each time and before you order from our web store.



The characteristics and the prices of the products in our web store are presented in each product presentation. We reserve the right to change the prices of the products and delivery expenses so please check the above amounts in the shopping basket before you accept the order. In European Union free trade area prices of the products include value added tax (VAT). You can see the amount of VAT in the shopping basket and in the order confirmation.

Norway and North America: prices are 0 % VAT (value added tax). Local taxes and customs duties may be collected at delivery to be paid by customer. Final price (0 % VAT) will be calculated the shopping basket (24 % VAT will be deducted from purchases outside European Union).



The amount of the possible delivery expenses depend on the product itself (for example the weight and packaging). The amount of the delivery expenses will be added automatically to the total amount of your order and you can see the amount of the delivery expenses in your shopping basket before you accept your order. Depending on weight expenses vary from 19 € to 56 € / 213 - 610 SEK / 158 - 455 NOK / 152 - 435 DKK / 17 £ - 50 £ / 59 - 99 USD.

European Union countries: VAT is included, Norway and North America: taxes may be collected.



You can order the products in our web store by adding them in to your shopping basket and by accepting your order and by paying it in the payment cashier. When ordering in our web store we require you to read and accept our terms of delivery valid at the time of ordering. You must understand that your accepted order confirmed by us (except to the extent as the cancellation right below may be applied) is binding and will form together with these terms of delivery a contract between us.



For paying your order you can choose any payment method for your shopping basket set in our web store. Payment methods in use are PayPal, Visa, Mastercard, American Express and also MobilePay (Denmark and Norway only).

Payment service provider

Paytrail Plc (2122839-7) is a collecting payment service provider and an authorized payment institution that works in cooperation with Finnish bank and credit institutions. Paytrail Plc is shown as the payment recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Paytrail Plc, business ID 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä, FINLAND
Phone: +358 207 181 830



After your successful order we will send you an order confirmation to your e-mail, so please make sure that you provide your e-mail address when making your order.  In the order confirmation we also confirm your method of payment. In case, due to an unexpected circumstance, we cannot accept your order, we’ll inform you promptly. 

In case you do not receive an order confirmation within 24 hours from ordering, kindly contact info@kissapuu.com to check the status of your order. 



We will deliver your order via the delivery method set in our web store.  

Your order will be delivered from Cat's Joy Ltd within 5-10 working days after making an order unless otherwise informed.

IN FINLAND orders will be delivered by Matkahuolto to their local shipping point chosen by you when ordering (R-kioski, K-Market or other shipping point of Matkahuolto) without delivery expenses. Additional home delivery services exists at the price of 7 euros. This optional service is to be paid by you. Cat's Joy Ltd pays delivery till Matkahuolto shipping point.


Delivery by Matkahuolto takes approximately 1-3 days. Cat's Joy Ltd is not responsible for a delay of a delivery by carrier company or other reason.



Our typical delivery times to European Union countries, Norway and North America are, depending on the order and the method of delivery, 5-8 days. 

Your order will be shipped to the delivery address via GLS Euro Business or Global Business Parcel service between Monday to Friday during regular business hours. After the first delivery attempt, the parcel(s) will be transported to a local pickup point. In Sweden, all shipments under 20 kg will be delivered to a pickup point.



If you are a consumer you have the right to cancel your order in accordance with the Consumer Protection Act by notifying your cancellation to us at the latest 14 days after you have received the goods, or the last lot of the delivery, or if it is a question of regular deliveries of goods at the latest 14 days after you have received the first shipment.

However, products sold by Cat's Joy Ltd are goods that are manufactured according to the chosen options by a customer based on the alternatives given in the web shop. Product can also be customised to fulfill personal needs of a customer. In case of this kind of product automatic right of cancellation does not exist after you have confirmed your order.

In case the product is faulty or damaged during the delivery, kindly notify us inmediately by email info@kissapuu.com. Kindly provide the noticiation attached with a photo and detailed description of defect or damage. A defect will principally be compensated by delivering a new undefected/undamaged product. In case this is not possible, a price reduction or return of payment will be negotiated. Company is responsible for the delivery costs caused by returning of product and delivering of new product. 

Kindly follow instructions given by us to return the goods via GLS carrier service. Make sure that goods are well packaged for the return delivery.

If you cancel your order you have to return the goods promptly and at the latest within 14 days after the cancellation notification, to the Return Address mentioned in these terms below.  If needed you have to evidence that the goods are returned within the above mentioned return time (e.g. by showing the return receipt). You have to pay for the costs of the return of the goods. Such costs will not be returned to you.

When returning the goods, please attach your name, contact information and your adequate bank account number so that we can pay your payment for your order back to you. We will return such payment promptly to you in accordance with the Consumer Protection Act.

Our return address:
Cat's Joy Ltd (Kissan Ilo Oy)
Majatalonkatu 3 
20780 Kaarina



Please inspect the delivery received promptly upon receipt. If a product is missing or damaged during the transport or if the delivery is otherwise not as you have ordered or if there is defect in the product, please notify this to our Customer service promptly and at the latest within 14 days so we can agree how to correct the situation. Regarding defects related to products ordered by consumers we adhere to the mandatory provisions of the consumer protection legislation. 



Our personnel are happy to help you in any questions regarding your order so please do not hesitate to contact us either by phone or e-mail at:




Any personal data provided by the customer during account registration or ordering is handled according to Finnish law. Cat's Joy Ltd (Kissan Ilo Oy) holds responsibility for proper handling of all personal data. Details on the use and storing of personal data can be found in our privacy policy, which is available on kissapuu.com.

Personal data can be used in the manufacture of products, billing, processing of orders, customer service, public relations, marketing and business development. Cat'S Joy Ltd (Kissan Ilo Oy) will not disclose any personal data to third parties without given consent, unless required to do so by law.

Cat's Joy Ltd (Kissan Ilo Oy) can use the customer’s contact information for marketing and public relations, and other similar purposes without given consent.




Cat's Joy Ltd (Kissan Ilo Oy) aims to keep the online shop available and operational without interruption. 

The company is not liable for damages, loss or change of personal data or ordering information, or similar damages caused by any failure or delay in the operation of the online shop resulting from maintenance, technical malfunction, loss or interruption of communications or other similar causes.

The company is not liable for any damages due to force majeure, including but not limited to, Acts of God, any strike or labor dispute, war, civil unrest, failure of public utilities, or any other causes beyond its reasonable control.



Cat's Joy Ltd (Kissan Ilo Oy) shall not be liable for any direct, indirect or other damage related to or arising from the order, delivery or the product, except to the extent as otherwise stipulated by the mandatory provisions of the consumer protection law or by the mandatory provisions of other applicable law.  



Kissapuu cat trees are only intended for household use and similar environments for cats to climb in. The cat tree should not be used outdoors (with the exception of a balcony with glazing in summertime). It is prohibited to use the cat tree for other purposes. The cat tree is not a play item for children, and children should be supervised when near the cat tree and forbidden from climbing on the cat tree.

The use of a broken or faulty product may cause personal injury or damage to objects. Read the user and assembly instructions carefully before you start using the product. The user and assembly instructions give important information about the assembly, safe use and maintenance of the cat tree. Follow the user and assembly instructions to avoid damaging or breaking the product. Do not install or attach any additional parts that do not belong to the product. The product must always be mounted between the floor and ceiling in accordance with the given instructions, and additional parts that do not belong to the product must not be used in the assembly.

Cat's Joy Ltd (Kissan Ilo Oy) is not responsible for product defects and damage caused by faulty assembly or damage caused by using the product contrary to the user instructions or due to otherwise negligent use of the product.

Product user shall make sure that the assembled product does not loosen during use. The product user should also ensure that worn out product parts are removed or replaced by new ones, so that the damage caused by wear and tear of the product can be avoided.

In case the product is given to another user, make sure that also the user and assembly instructions are given along with the product.



In case of any dispute regarding your order we wish to settle such primarily with you. So please contact our Customer service in such matters so we can try to settle the question.

If a dispute concerning a sales contract cannot be resolved through negotiation between the parties, the consumer can submit the matter to the Consumer Disputes Board for resolution.

Before taking the matter to the Consumer Disputes Board, the consumer should contact the Local Register Offices' Consumer Advisory Service.