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Frequently Asked Questions

Frequently Asked Questions

 

 

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IS KISSAPUU CLIMBING AND SCRATCHING TREE SUITABLE FOR OUTDOOR USE?

The metal parts of Kissapuu are corrosion-treated, but the product is not intended for outdoor use because of rain and snow. However, Kissapuu cat tree is suitable for use on a glazed balcony or other protected area. However it is to be remembered that in non-heated areas risk of huminity always exists.

 

HOW DURABLE IS THE CAT TREE POLE?

The pole/post of Kissapuu cat tree is made of metal with welded parts. Although the diameter of the pole with its ropes is narrow, about 4.5 cm, the pole withstands even pole dancing. However, we only recommend the pole to be used in cat pole dancing!


DOES KISSAPUU CAT TREE STAY STANDING?

It certainly does if you have carefully followed the assembly instructions and secured the product firmly between the floor and the roof. Over time, it is advisable to check from time to time that the fastening is still firm and tighten if necessary.

Use of Kissapuu climbing and scratching tree for other purposes is prohibited and may not be used to suspend/install inappropriate products (except for sleeping pads or blankets on the levels). Kissapuu cat tree is not a children's toy, so mind the children in the vicinity of cat tree and prevent children from climbing on it. 

 

IS IT EASY TO ASSEMBLE?

Kissapuu climbing and scratching post is designed to make its assembly very easy. It can be assembled alone without any help. We provide clear assembly instructions and utility tools. Tighten the pole by rotating it firmly between the floor and the roof without a permanent fastening, so you can later change the location of cat tree.

 

CAN I TAILOR KISSAPUU CAT TREE ASSEMBLY ACCORDING TO MY WISHES OR ACQUIRE IT ONE PART AT A TIME?

This is possible. You can choose the levels/perches from our selection and decide on the number of perches and their place. See the "Design yourself" section of the product selection. This way you can also acquire Cat Tree for yourself in parts, depending on the situation of your cat home.

In general, you can change the composition of perches in the Kissapuu climbing and scratching tree, and thus get variety for a cat and yourself.

 

IF I MOVE TO ANOTHER APARTMENT / HOUSE AND ROOM HEIGHT ALTERS?

This is not a problem. Some of our customers, while they have moved to a new home, have ordered new upper part of the pole which fits the new room height. It is not necessary to buy a whole new Kissapuu cat tree. The upper part of the pole comes in varying length. You can order a new one that fits the height of your new apartment.

We have also customised poles so that you can locate Kissapuu for balcony with glazing in summertime for the joy of your cat.

 

WHAT DOES THE PRODUCT PRICE OF KISSAPUU CAT TREE CONSIST OF?

Cardboard, plastic parts or textile are not used in Kissapuu climbing and scratching tree. The pole is metal and the rope material is 12 mm thick. The levels are made of birch plywood and oak veneer. The levels are coated with knit felt with hard wear-resistance (read more About the product). The product is manufactured almost entirely tailor-made in a carpentry workshop and local subcontractors in Southwestern Finland. An upholster makes the sleeping pads.

Like furniture, the product is designed to be long lasting, almost eternal, with the goal of sustainable development and ecology. Felt and rope materials wear in use, but we provide replacement instructions with the product.

The aim is for Kissapuu cat tree to withstand your cat's lifetime. If the product is in use for you and your cat for 15 years, you pay for this climbing and scratching post from our selection from € 30 to € 42 per year. 

 

HOW CAN I MAKE PAYMENT?

Payment options are PayPal, credit cards Visa, Mastercard and American Express and Mobile Pay (Finland, Denmark and Norway).

 

WHAT IS GOOD TO KNOW ABOUT DELIVERY AND DELIVERY TIMES?

Kissapuu climbing and scratching tree is made largely as a tailor made product on customer order (felting, special heights), so manufacturing takes 5-10 business days. External suppliers are also used for some of the work phases. Our goal, however, is that the product leaves our workshop as quickly as possible.

IN FINLAND orders will be delivered by Matkahuolto to their local shipping point chosen by you when ordering (R-kioski, K-Market or other shipping point of Matkahuolto) without delivery expenses. Additional home delivery services exists at a price of 7 euros. This optional service is to be paid by you. Cat's Joy Ltd pays delivery till Matkahuolto shipping point.

PLEASE DO NOT CHOOSE A PACKAGE BOX AS A SHIPPING POINT AS KISSAPUU PRODUCTS ARE TOO BIG TO BE DELIVERED IN BOXES.

Delivery by Matkahuolto takes approximately 1-3 days. Cat's Joy Ltd is not responsible for a delay of a delivery by carrier company or other reason.

DELIVERY OUTSIDE FINLAND

Our typical delivery times to European Union countries and Norway are, depending on the order and the method of delivery, days. 

Your order will be shipped to the delivery address via GLS Euro Business Parcel service between Monday to Friday during regular business hours. After the first delivery attempt, the parcel(s) will be transported to a local pickup point. In Sweden, all shipments under 20 kg will be delivered to a pickup point.

Delivery costs vary from 19 to 56 euros (including VAT). In Norway, customs clearance costs are also added.